This Privacy Policy explains how Fluent Path processes personal data in connection with its website, course enquiries, placement, enrolment, and small-group language courses.
Fluent Path acts as a controller for personal data processed through this website and in connection with course enquiries, screening, enrolment, and related administration. Processing is based on applicable legal grounds, including performance of a contract, steps taken before entering into a contract, legal obligations, legitimate interests, and consent where required.
Where GDPR applies, users may request access, rectification, erasure, restriction, portability, or objection, and may withdraw consent where processing relies on consent. Users may also raise concerns with the competent supervisory authority, subject to the rules that apply in their situation.
We may process identification and contact details, course inquiry information, level screening responses, timetable preferences, enrolment details, payment-related records, attendance and progress information, and technical data such as device and usage information when the website or online lessons are used.
We collect personal data from contact form submissions, email or phone enquiries, online consultation requests, placement and course-related communications, enrolment and payment interactions, and automated website or platform logs that support security, functionality, and service administration.
We may use essential cookies to support core site functions, preference cookies to remember settings, and analytics cookies to understand general site use. Cookies may be session-based or persistent, depending on their purpose and lifespan.
We use standard cookie controls to manage essential site functions and, where applicable, analytics or preference cookies. Browser settings may be used to block or delete cookies, but some parts of the site may not function properly if essential cookies are disabled.
Depending on the circumstances, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction of processing. Where processing is based on consent, you may withdraw that consent for future processing.
To exercise a privacy right, submit a clear request using the contact details in this policy and describe the data or processing activity involved. We may ask for information needed to verify identity and to understand the request before responding.
We keep personal data only for as long as needed for the relevant purpose, including enquiry handling, course administration, accounting, legal compliance, and dispute handling. When data is no longer needed, it is deleted, anonymised, or archived only where required or permitted by law.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The version in force is the one published at the time of your visit unless a later version states otherwise.
We use personal data to respond to enquiries, assess course level and timetable fit, manage enrolment, organise group lessons and guided practice, provide written learning plans and progress reviews, process payments, maintain records, secure the website, and meet legal and accounting obligations. We may also use limited technical data to improve site performance and troubleshoot issues.
We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, analytics, and other administrative functions. These recipients may process data only on our instructions or as otherwise required to provide their services.
We may disclose personal data where required to comply with legal obligations, court orders, lawful requests from public authorities, or to establish, exercise, or defend legal claims. We may also share data when necessary to protect the security of our services, users, or business operations.
